Frequently Asked Questions

Shipping and processing times

We try our best during these difficult days, as always. Your products will be delivered within 8 to 15 days. Personalized products could take few days longer. The processing times could vary between 1 and 3 days. If you place your order on the weekend, your order will be shipped the next business day.

Shipping countries and costs

Currently we ship to US, UK, Canada and Australia. The shipping for purchased products is totally free.

Please be aware that personalized products cannot be returned or exchanged, thus the refund is also excluded, except they have manufacturing defects.

• Damaged products

If received products have manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. Each case is assessed individually, and if valid, Petiness will cover related costs to deliver a replacement. Be aware to send a photo of the damage within 24 hours upon arrival to support@petiness.com with the subject "Damaged- Order Number"otherwise the refund cannot be accepted. 

• Exchanges

If you would like to echange your product, it´s not worn and personalized, first send us a mail to support@petiness.com with the subject "Exchange - Order Number" and we try our best. After validation return it back within 14 days upon arrival to the following address:

Petiness Store

Josef Wolfik Straße 25/J18

2000 Stockerau

Austria

We won’t refund your original or return postage costs.

• Cancellations

A cancellation is only possible within 24 hours after the order placement AND if it is not shipped. Otherwise we cannot accept the cancellation. Send us a mail to support@petiness.com with the subject "Cancellation - Order Number" and we try our best.

• Satisfaction guarantee

If you are not satisfied with a product, it´s not worn and personalized, send us a mail to support@petiness.com with the subject "Satisfaction guarantee - Order Number" and we try our best. After validation, return it back within 30 days upon arrival to the following address:

Petiness Store

Josef Wolfik Straße 25/J18

2000 Stockerau

Austria

We won’t refund your original or return postage costs.

We accept common payment methods such as PayPal, ApplePay, Visa, Mastercard and AmEx

You would like to ask questions more in detail or give us feedback. You´re welcome to do that via mail. Send us your request to support@petiness.com and we will answer as fast as possible within 48 hours in most cases on business days.